We offer a wide range of accommodation and travel booking services (Services) across our websites, channels and platforms. We refer to all of these services, together with our applications and websites as "Services" in this Privacy Notice.
For the purposes of the General Data Protection Regulation 2016/679 ("GDPR"), and to the extent that we process personal information of our B2B Partners, we are an independent "data controller". Any personal information we collect and process in this context, is necessary to enable us to manage our business relationship with our B2B Partners (Agents and Suppliers), to supply our Services and to perform our business functions and activities, including:
We are firmly committed to ensuring the privacy of the personal information we collect and to maintaining safeguards to protect personal information in our care. There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Privacy Notice. Where this occurs, we will adjust our information handling practices in your jurisdiction, to comply with these local data protection laws.
We collect personal information to manage our business relationships and continue providing our Services. Having this information enables the efficiency of our Services and allows us to continue fulfilling our obligations to our B2B Partners. Further information about the specific purposes for which we use the personal information we collect, and the legal basis of our processing for those purposes, can be found below.
We use the personal information we collect to provide our Services. In the course of conducting business, we may also work with service providers that may have access to your personal data and that process the aforementioned data in the name and on behalf of us as a result of the provision of services. The aforementioned service providers of us are included, by means of example but not limited to the following sectors: Accommodation, logistics & transport, technology and IT services.
While we do not store any credit cards details in facilitating payment process; we will use the personal information we collect to process transactions and payments, such as payments for accommodation and travel services.
We use contact information we collect from our B2B Partners to send transactional communications via email and within the Services, including confirming bookings, reminders of payments due, responding to questions and requests, providing customer support, and sending notices (on the basis of performing our contractual obligations, or on the basis of our legitimate interests to provide customer service to our B2B Partners) to Travel Service Provider. We also send communications during the process of Service onboarding, to help our B2B Partners become more proficient in using our Services.
We use B2B Partner contact information to resolve issues, to respond to requests for assistance and to ensure quality assurance and security, on the basis of our legitimate interest in improving our customer support.
We will not disclose any personal information unless it is required by authority, law, court order or the requirement of any regulatory body, including banking and tax reporting obligations.
We use reasonable technical and organisational measures to secure the personal information we hold.
We use reputable data hosting service providers to host the information we collect. We take steps to ensure that any personal information we store with our data hosting service providers is adequately safeguarded (including contractual provisions, appropriate supervision and assessment where necessary).
We cannot guarantee the security of any information or data you provide online. In the event of a serious security incident involving your personal information, we will notify you and report the incident to the relevant authorities as required by applicable law.
Our outsourced payment gateway for credit card payment, are PCI DSS Level 1 Certified; that imposed on businesses that store, process, or transmit payment card data.
Information we collect from our B2B Partners will be retained for the duration of our contractual relationship, and for a reasonable period thereafter. We retain this information as reasonably necessary to:
Once personal information is no longer needed to fulfil the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify that information unless we are prevented from doing so by law. If destruction or de-identification is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until secure deletion is possible.
We may change this Notice from time to time. We will post any changes on this page and, if the changes are significant, we will notify you by sending you an email notification. We encourage you to review this Notice whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this Notice, you will need to stop using the Services. If we make any changes to how you can exercise your individual rights, we will notify you.
If you have any questions about this Privacy Notice or our privacy practices, if you need to access this Privacy Notice in a different format, or if you would like to exercise your individual rights, please contact by email or phone, at: Email: SUPPORT@B2BHOLIDAYS.COM.com
We offer a wide range of accommodation and travel booking services (Services) across our websites, channels and platforms. We refer to all of these services, together with our applications and websites as "Services" in this Privacy Notice.
For the purposes of the General Data Protection Regulation 2016/679 ("GDPR"), and to the extent that we process personal information of our B2B Partners, we are an independent "data controller". Any personal information we collect and process in this context, is necessary to enable us to manage our business relationship with our B2B Partners (Agents and Suppliers), to supply our Services and to perform our business functions and activities, including:
We are firmly committed to ensuring the privacy of the personal information we collect and to maintaining safeguards to protect personal information in our care. There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Privacy Notice. Where this occurs, we will adjust our information handling practices in your jurisdiction, to comply with these local data protection laws.
We collect personal information to manage our business relationships and continue providing our Services. Having this information enables the efficiency of our Services and allows us to continue fulfilling our obligations to our B2B Partners. Further information about the specific purposes for which we use the personal information we collect, and the legal basis of our processing for those purposes, can be found below.
We use the personal information we collect to provide our Services. In the course of conducting business, we may also work with service providers that may have access to your personal data and that process the aforementioned data in the name and on behalf of us as a result of the provision of services. The aforementioned service providers of us are included, by means of example but not limited to the following sectors: Accommodation, logistics & transport, technology and IT services.
While we do not store any credit cards details in facilitating payment process; we will use the personal information we collect to process transactions and payments, such as payments for accommodation and travel services.
We use contact information we collect from our B2B Partners to send transactional communications via email and within the Services, including confirming bookings, reminders of payments due, responding to questions and requests, providing customer support, and sending notices (on the basis of performing our contractual obligations, or on the basis of our legitimate interests to provide customer service to our B2B Partners) to Travel Service Provider. We also send communications during the process of Service onboarding, to help our B2B Partners become more proficient in using our Services.
We use B2B Partner contact information to resolve issues, to respond to requests for assistance and to ensure quality assurance and security, on the basis of our legitimate interest in improving our customer support.
We will not disclose any personal information unless it is required by authority, law, court order or the requirement of any regulatory body, including banking and tax reporting obligations.
We use reasonable technical and organisational measures to secure the personal information we hold.
We use reputable data hosting service providers to host the information we collect. We take steps to ensure that any personal information we store with our data hosting service providers is adequately safeguarded (including contractual provisions, appropriate supervision and assessment where necessary).
We cannot guarantee the security of any information or data you provide online. In the event of a serious security incident involving your personal information, we will notify you and report the incident to the relevant authorities as required by applicable law.
Our outsourced payment gateway for credit card payment, are PCI DSS Level 1 Certified; that imposed on businesses that store, process, or transmit payment card data.
Information we collect from our B2B Partners will be retained for the duration of our contractual relationship, and for a reasonable period thereafter. We retain this information as reasonably necessary to:
Once personal information is no longer needed to fulfil the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify that information unless we are prevented from doing so by law. If destruction or de-identification is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until secure deletion is possible.
We may change this Notice from time to time. We will post any changes on this page and, if the changes are significant, we will notify you by sending you an email notification. We encourage you to review this Notice whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this Notice, you will need to stop using the Services. If we make any changes to how you can exercise your individual rights, we will notify you.
If you have any questions about this Privacy Notice or our privacy practices, if you need to access this Privacy Notice in a different format, or if you would like to exercise your individual rights, please contact by email or phone, at: Email: SUPPORT@B2BHOLIDAYS.COM.com